OVERVIEW
After a focus group session, we realised that we needed to create a consistent referral process to get new patients onboard. The general process was previously unsecured in terms of data handling, and it was different wherever the referral was coming from. We gathered experiences from nurses and individuals working in the industry to build this while answering both the business and the referrers’ needs.
CHALLENGES
Clinical specialist nurses usually lack time to refer patients
There could be a lack of trust in the clinicians providing us with patient information, as they are held accountable
This process would need to be adopted by all the clinical staff and other referrers in order to refer patients, therefore it should be accessible to them
WHY ARE WE BUILDING THIS?
The data collected is not always coherent or consistent in comparison to what is required
Reach business requirements by getting more referrals in a shorter time through one single portal
There was no clear visibility on when and where the referral was created, this could potentially induce waiting time for patients wanting to do the programme
GOALS
Create a secure platform capable of handling patients’ data with industry standards
Respect the responsiveness of the platform, allowing the form to be used on both mobile and desktop
Collect the right data to get enough information on the patient's diagnosis and their contact details
USER RESEARCH
PERSONAS
PROTOTYPING
HIGH FIDELITY
